Arcade Casino Privacy Policy

1Information We Collect

When you register and use Arcade Casino, we collect different categories of personal information depending on how you interact with the platform. This includes:

We collect only the information necessary to operate the platform, comply with applicable obligations, and keep your account secure. You are not required to provide information beyond what is needed for registration and verification.

2How We Use Your Data

Arcade Casino uses your personal information for the following purposes:

• Account management: To create, verify, and maintain your player account, including identity verification (KYC) required before withdrawals are processed.
• Transaction processing: To handle deposits and withdrawals in Philippine Peso (₱) through approved payment channels such as GCash, Maya, and local bank transfers.
• Platform security: To detect suspicious activity, prevent fraud, protect against unauthorised account access, and deliver OTP authentication.
• Customer support: To respond to your queries, investigate complaints, and resolve account issues.
• Responsible gaming: To monitor gaming behaviour and apply self-exclusion, deposit limits, or other protective measures when requested or required.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall player experience on our website and mobile app.
• Communications: To send you account-related notifications, security alerts, and updates about your transactions or account status.

We do not use your personal data to serve advertising on third-party platforms, and we do not build behavioural profiles for sale to outside parties.

3Legal Basis for Processing

Arcade Casino processes your personal information based on the following grounds:

• Contract performance: Processing is necessary to provide the gaming and betting services you registered for, including account management and transaction processing.
• Legal obligation: Certain data processing — particularly identity verification — is required to meet applicable legal and regulatory obligations.
• Legitimate interests: We process activity and technical data to maintain platform security, prevent fraud, and improve our services. These interests do not override your fundamental privacy rights.
• Consent: Where we rely on consent, such as for optional marketing communications, you may withdraw that consent at any time by contacting support.

4Data Sharing and Disclosure

Arcade Casino does not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment processors: Financial data is shared with payment service providers as necessary to process your deposits and withdrawals in PHP. These providers operate under data protection obligations.
• Identity verification providers: During KYC verification, your identity documents may be processed by a third-party verification service. This is required before withdrawals can be enabled on your account.
• Technology providers: Operational service providers (such as hosting, security, and analytics) may process certain technical data under strict confidentiality agreements.
• Legal requirements: We may disclose personal information when required to do so by applicable law, court order, or in response to a legitimate request from a competent authority.
• Business transfers: If Arcade Casino undergoes a merger, acquisition, or asset transfer, your data may be transferred to the successor entity. You will be notified of any such change that affects how your data is processed.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose, and recipient parties are required to handle your information securely and in accordance with applicable privacy obligations.

5Data Security

Keeping your personal information secure is a priority at Arcade Casino. We apply multiple layers of protection across the platform:

• SSL encryption: All connections between your device and Arcade Casino are protected by SSL/TLS encryption. This prevents your data from being intercepted in transit.
• OTP authentication: Sensitive account actions, including login from new devices and withdrawal requests, require one-time password (OTP) verification via your registered mobile number.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Fraud monitoring: Our systems continuously monitor for unusual activity patterns that may indicate unauthorised access or fraudulent behaviour. Accounts flagged for suspicious activity may be temporarily suspended pending investigation.

6Cookies and Tracking Technologies

Arcade Casino uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small files stored on your device when you visit the website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling them will prevent the platform from working correctly.
• Security cookies: Used to detect fraudulent activity and protect your account, including flagging unusual login patterns.
• Analytics cookies: Help us understand how players navigate the platform so we can improve usability and performance. Data collected is aggregated and does not identify you personally.
• Preference cookies: Store your language and display preferences so you do not need to re-enter them each session.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform, including login and deposits.

7Data Retention

Arcade Casino retains your personal information for as long as your account is active and for a reasonable period thereafter, in line with our operational and legal obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a period following closure, as required by applicable record-keeping obligations.
• Transaction records, including deposit and withdrawal history, are retained for audit and dispute resolution purposes.
• Communications and support records are kept for a period sufficient to manage any ongoing matters or complaints.
• Technical and device data is retained for a limited period and used primarily for security monitoring and fraud prevention.

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your personal data — see the Your Rights section below for details.

8Your Rights

As a player using the Arcade Casino platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that we correct it.
• Right to deletion: You may request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a request or complaint is being resolved.
• Right to withdraw consent: Where we rely on consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for platform improvement purposes.

To exercise any of these rights, contact the Arcade Casino support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Identity verification may be required before processing your request.

9Children and Minors

Arcade Casino is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age.

If we discover that a minor has registered on the platform, the account will be closed immediately and any associated data will be deleted. Age verification is a mandatory part of the registration and KYC process.

If you believe a minor has gained access to an Arcade Casino account, please contact us immediately at [email protected] so we can take appropriate action.

10Changes to This Privacy Policy

Arcade Casino may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes, we will make reasonable efforts to notify registered players via email or an in-platform message. However, it remains your responsibility to check this page periodically.

Continued use of Arcade Casino following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to discuss your account options.